Shipping and Returns
1. Shipping Policy
At Luxe, we aim to provide you with a seamless shopping experience. Please review our shipping policies below to understand how we handle and deliver your orders.
Shipping Rates & Delivery Times
- Domestic Shipping: We offer standard and expedited shipping options for domestic orders. Shipping fees are calculated at checkout based on your location and selected shipping method.
- International Shipping: We ship worldwide! International shipping fees will be calculated at checkout, and delivery times vary by destination. Please note that additional customs duties or taxes may apply depending on your country’s regulations.
- Free Shipping: We offer free standard shipping on all domestic orders over [amount]. For international orders, free shipping may be available for purchases above a certain threshold. Check our promotions for current offers.
Order Processing Time
Orders are processed and shipped within 1-3 business days after confirmation of payment. Orders placed on weekends or holidays will be processed the next business day.
Tracking Your Order
Once your order has been shipped, you will receive an email notification with tracking information. You can use the provided tracking number to follow your package’s progress until it reaches you.
Shipping Delays
While we strive to meet the estimated delivery times, unforeseen circumstances like weather conditions, carrier delays, or customs processes may affect your delivery. In such cases, we will keep you informed of any significant delays.
2. Returns & Exchanges
Your satisfaction is our priority! If you are not entirely happy with your purchase, you can return or exchange items under the conditions listed below.
Return Eligibility
- Items must be returned within 30 days of receipt for a refund or exchange.
- Products must be in their original condition, unused, and in their original packaging.
- Sale items, gift cards, and final sale products are not eligible for return or exchange unless defective.
How to Initiate a Return
To start a return, please contact us at plugin@luxeworld.co with your order number and reason for return. We will provide you with instructions and a return shipping address.
Return Shipping Costs
- Domestic Returns: For domestic returns, the customer is responsible for return shipping costs, except in cases where the product is defective or the wrong item was sent.
- International Returns: For international orders, the customer is responsible for return shipping costs and any customs duties or taxes incurred.
Refund Processing
Once we receive and inspect your returned items, we will notify you via email. Refunds will be processed to your original payment method within 7-10 business days after approval. Please note that depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
Exchanges
If you wish to exchange a product for a different size, color, or another item, please contact us at plugin@luxeworld.co to arrange an exchange. Exchanges are subject to product availability.
3. Damaged or Defective Items
If you receive a damaged or defective item, please reach out to us immediately at plugin@luxeworld.co with your order number and photos of the damage. We will work with you to resolve the issue by offering a replacement, repair, or refund as necessary.
4. Non-Returnable Items
- Gift cards
- Personalized or custom-made products
- Final sale items
- Opened or used personal care items (unless faulty)